Orders ship from Midwest Install Policy Poly Specs & Tolerances
Aluminum Install Components: No Aluminum Returns and are available for polycarbonate customer purchase only.
It is important to order enough Trim, Base & Cap and Hardware for your project. Order extra if needed. Shipping small orders can be costly. (Note: U-Profiles are also used around fans, doors, etc.)
Base & Cap is typically cut to length of the polycarbonate and is shipped in the crate with the sheets.
Hardware: Fastener needs should be determined by reviewing the Base & Cap Screw Usage Notes.
Payment: Payment terms are credit card or payment in advance unless credit terms have been approved.
Shipment: If your order is late, call or send an email to firstname.lastname@example.org. Please allow for transit time.
Customer Responsibility: Your order is a legal agreement to the following terms and conditions. This includes material list confirmation, being available and prepared for timely and successful receipt, inspection, and tally of goods. Failure to confirm material list or follow delivery policy can lead to material and shipping costs, storage fees, returned material, damaged goods costs, and may jeopardize shortage or damage claims. If the shipping crate is damaged, customer must inspect material to determine if acceptable. Failure to report damage and provide timely photos may jeopardize your claim. Call 888-278-3455 immediately for swift service. (See Receiving Poly. 24 ft. Base & Cap is shipped with polycarbonate, usually in crate, cut to size.) Customer is responsible for the prompt inventory of materials, confirming receipt of all goods. If any items are missing, inform us immediately or you may risk jeopardizing your claim.
Return Policy: Custom cut polycarbonate may not be returned.
No aluminum returns. All other items are subject to a 10% restocking fee and the cost to ship back to warehouse.
Cancellations: Once your polycarbonate order is cut, there will be no funds returned.
Right to Refuse Service: In some cases it is obvious a customer is not following the above terms and is proceeding with installations that will result in failures, is being rude, unreasonably demanding, and /or highly disruptive in nature. In such cases, we reserve the right to refuse to proceed with providing said services.