Before placing order, please read legal agreement below.
Polycarbonate, Aluminum & Hardware: Orders ship from De Pere, Wisconsin within 1 week after order is placed. (Typically 1 to 2 weeks to your door.)
Commercial: Industrial parks & other official commercial locations (Not farms or schools). Open normal business hours (9am-5pm) required for delivery, or other arrangements must be made prior to delivery with freight company.
Residential: Locations deemed as a residential address are subject to additional ‘residential delivery’ and ‘Lift Gate’ charges. (Please let us a know when placing your order if we are shipping to a residence.)
Customer is responsible to track shipment, be in touch with freight company, and be prepared for delivery. Note: Drivers often have several deliveries to make in a day. Customer must be prepared to unload materials within 30 minutes. Failure to do so may result in additional fees from the freight company.
When the Freight Company Calls: Freight companies will call to provide an estimated date of arrival. Often, another call is required to pin down the exact day and “window of time for delivery”, especially if a shipment gets transferred to a local carrier. Appointments for exact time of delivery are very expensive and are not part of service. To ensure an understanding of the delivery arrangements, ask a lot of questions and write down the freight company’s phone and tracking numbers.
NOTE: Once the product is shipped and tracking data is sent to the customer, the customer is responsible for tracking shipment and communication with freight company required for a timely delivery.
Easy Access: Customer location must be easy to access for the delivery truck or customer is responsible for prompt pickup at freight terminal. Delayed pick up may result in storage fees.
Lift Gate Service is Not Included: Freight Companies charges extra, up to $200. (Please let us a know when placing your order if you would like to add the lift gate service to your shipment.)
One Crate Charge Applies to One Crate (Max. 2000 lbs.): Additional crating charges apply to orders over 2000 pounds or on orders where multiple crates are requested. See photo of typical Crating.
UNLOADING: Polycarbonate, aluminum, and hardware are shipped in a wooden crate. Shipments via motor freight. Most often in a 28-foot truck. Polycarbonate crates are heavy. Be prepared (manpower and equipment) to unload the crate.
Sticker on crate says “Do not lay crate flat”. That is for transit only!
If you do not have the means to take the crate off the truck, ask the driver if you can open the crate on the truck & remove the materials by hand. Most drivers want the load off their truck and will usually allow this, but the process must be swift, maximum 30 minutes. Once the sheets are unloaded, please take the crate off truck. (The crate is your responsibility to dispose of.)
If the crate damaged, open & inspect on truck. It is driver’s job and duty to wait while the material is inspected. Polycarbonate is extremely durable, often no damage has occurred. If damage is present or items are missing, note on Bill of Lading, tell driver, take photos, get driver’s signature, and keep a copy.
- If only a few sheets are damaged, please accept shipment, noting the number of damaged sheets. If the crate and most of the sheets are damaged, do not accept shipment.
- List damaged or missing material on the Bill of Lading. Tell driver and get driver’s signature. Ask for a copy of the Bill of Lading. Take lots of photos!
- Call 920-278-3455 and report damage or shortage immediately. We will confirm damage report and/or shortage. Replacement material will be sent out as soon as possible.
If concealed damage or material shortage is discovered when unpacking, leave material and packing as is and notify us immediately. Take photos! Delayed reporting will jeopardize your claim. Installing damaged polycarbonate voids all claims.
Aluminum and Hardware is most often shipped in the crate with the polycarbonate order. Some Aluminum and Hardware ‘Only’ orders ship via UPS Ground. Upon arrival, inspect boxes for exterior damage. If damage to contents exists, inform the driver and notify us at once. Take photos! Replacement material will be sent out as soon as possible.
Storage: Store polycarbonate sheets in a dry, shaded, and well ventilated area, but not under flexible PVC coverings.